The Role of e-Governance in Improving Local Governments Performance (Case Study: Sumbawa Regency)
Abstract
This research focused on how technology could help improve local government performance. There are five factors in assessing the IT capacity of information; security, financial support, legislative support, and commitment to the organization. Many variables affect the ability to support the five characteristics. The population of this study was all work units responsible for the local government's performance in Sumbawa Regency, West Nusa Tenggara Province, Indonesia. The sample was randomly selected to assess the effect of e-government in improving local government performance. Every year the work unit must report to the region. Regression analysis was employed in this study by using SEM-PLS software. The data showed that the variables of executive competence, financial Support, information security, legislative Support, and organizational commitment affected information capacity by 59.4%. The function of e-government in improving local government performance must be realized. For e-government to improve the performance of local governments, the two provincial/central governments must conduct socialization with local governments. Limitations of the study included the limited sample size, which might not represent the original status of citizens, and the short study period.
References
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Mahmood, M., Weerakkody, V., & Chen, W. (2020). The Role of Information and Communications Technology in the Transformation of Government and Citizen Trust. International Review of Administrative Sciences, 86(4), 708–728. https://doi.org/10.1177/0020852318816798.
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Mawela, T., Ochara, N. M., & Twinomurinzi, H. (2017). E-Government Implementation: A Reflection on South African municipalities. South African Computer Journal, 29(1), 147–171. https://doi.org/10.18489/sacj.v29i1.444.
Mikryukov, V. O., Melkov, S. A., Sushanskiy, A. S., Kholikov, I. V., & Gruver, N. V. (2020). About the Impact of the Concept of e-Government on Modern Education in Russia. SHS Web of Conferences, 79, 01007. https://doi.org/10.1051/shsconf/20207901007.
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Pedersen, K. (2018). E-Government Transformations: Challenges and Strategies. Transforming Government: People, Process and Policy, 12(1), 84–109. https://doi.org/10.1108/TG-06-2017-0028.
Perez-Arellano, L. A., Blanco-Mesa, F., Leon-Castro, E., & Alfaro-Garcia, V. (2021). Bonferroni Prioritized Aggregation Operators Applied to Government Transparency. Mathematics, 9(1), 1–19. https://doi.org/10.3390/math9010024.
Perkov, J., Panjkota, A., & Mikulandra Volić, I. (2017). Indicators and Metrics for e-Government Maturity Model in Croatia. Poslovna Izvrsnost - Business Excellence, 11(2), 85–105. https://doi.org/10.22598/pi-be/2017.11.2.85.
Putra, D. A. D., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical Steps for e-Government Development. International Journal of Pure and Applied Mathematics, 119(15), 2251–2258.
Queiroz, M., Tallon, P. P., Sharma, R., & Coltman, T. (2018). The Role of IT Application Orchestration Capability in Improving Agility and Performance. Journal of Strategic Information Systems, 27(1), 4–21. https://doi.org/10.1016/j.jsis.2017.10.002.
Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational Commitment, Job Satisfaction and their Possible Influences on Intent to Turnover. Revista de Gestão, 25(1), 84–101. https://doi.org/10.1108/rege-12-2017-008.
Reddy, I. R. S., & Murali, G. (2018). A Novel Triple Des to Enhance e-Governance Security. 2017 International Conference on Energy, Communication, Data Analytics and Soft Computing, ICECDS 2017, August 2443–2446. https://doi.org/10.1109/ICECDS.2017.8389889.
Sabani, A., Deng, H., & Thai, V. (2019). Evaluating the Development of e-Government in Indonesia. ACM International Conference Proceeding Series, 254–258. https://doi.org/10.1145/3305160.3305191.
Safa, N. S., Maple, C., Furnell, S., Azad, M. A., Perera, C., Dabbagh, M., Kingdom, U., Centre, C. S., Kingdom, U., Kingdom, U., Kingdom, U., Science, C., Kingdom, U., & Systems, I. (2019). Deterrence and Prevention-Based Model to Mitigate Information Security Insider Threats in Organisations. Future Generation Computer Systems, 97, 587–597.
Sangki, J. (2018). Vision of Future e-Government via New e-Government Maturity Model: Based on Korea's e-Government Practices. Telecommunications Policy, 42(10), 860–871. https://doi.org/10.1016/j.telpol.2017.12.002.
Sarstedt, M., Hair, J. F., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003.
Song, H. H. (2020). Testing and Evaluation System for Cloud Computing Information Security Products. Procedia Computer Science, 166, 84–87. https://doi.org/10.1016/j.procs.2020.02.023.
Steinbart, P. J., Raschke, R. L., Gal, G., & Dilla, W. N. (2018). The Influence of a Good Relationship Between the Internal Audit and Information Security Functions on Information Security Outcomes. Accounting, Organizations and Society, 71, 15–29. https://doi.org/10.1016/j.aos.2018.04.005.
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information Technology and the Search for Organizational Agility: A Systematic Review with Future Research Possibilities. The Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002.
Trường, P. V. (2020). Current Situation of Developing Leadership Capacity in Applying Information Technology in Teaching at Ethnic Minorities Boarding Lower Secondary Schools in the Central Highlands Region in the Current Period. Tạp Chí Nghiên Cứu Dân Tộc, 9(4), 61–69. https://doi.org/10.25073/0866-773x/497.
Von, A. (2019). Influence of Informatization on Working Activites in the Information Technology Business - an Approach for an Analysis Framework of Labor Capacity Influence of Informatization on Working Activites in the Information Technology Business–an Approach for A. https://doi.org/10.34669/wi.cp/2.29.
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Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A Case Analysis of e-Government Service Delivery Through a Service Chain Dimension. International Journal of Information Management, 47, 233–238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001.
Wombacher, J. C., & Felfe, J. (2017). Dual Commitment in the Organization: Effects of the Interplay of Team and Organizational Commitment on Employee Citizenship Behavior, Efficacy Beliefs, and Turnover Intentions. Journal of Vocational Behavior, 102(May), 1–14. https://doi.org/10.1016/j.jvb.2017.05.004.
Xu, B., Costa-Climent, R., Wang, Y., & Xiao, Y. (2020). Financial Support for Micro and Small Enterprises: Economic Benefit or Social Responsibility? Journal of Business Research, 115(November 2019), 266–271. https://doi.org/10.1016/j.jbusres.2020.01.071.
Adele Da Veiga, Liudmea v Astakhova, Adele Botha, M. H. (2020). Defining Organization Information Security Culture-Perspectives from Academia and Industry.
Afshari, L., Young, S., Gibson, P., & Karimi, L. (2020). Organizational Commitment: Exploring the Role of Identity. Personnel Review, 49(3), 774–790. https://doi.org/10.1108/PR-04-2019-0148.
Ali, M., Shifa, A. B., Shimeles, A., & Woldeyes, F. (2021). Building Fiscal Capacity in Developing Countries: Evidence on the Role of Information Technology. National Tax Journal. https://doi.org/10.1086/715511.
Amanbek, Y., Balgayev, I., Batyrkhanov, K., & Tan, M. (2020). Adoption of e-Government in the Republic of Kazakhstan. Journal of Open Innovation: Technology, Market, and Complexity, 6(3). https://doi.org/10.3390/joitmc6030046.
Ashaye, O. R., & Irani, Z. (2019a). The Role of Stakeholders in the Effective use of e-Government Resources in Public Services. International Journal of Information Management, 49(May), pp. 253–270. https://doi.org/10.1016/j.ijinfomgt.2019.05.016.
Ashaye, O. R., & Irani, Z. (2019b). The Role of Stakeholders in the Effective use of e-Government Resources in Public Services. International Journal of Information Management, pp. 49, 253–270. https://doi.org/10.1016/j.ijinfomgt.2019.05.016.
Bailey, A., Minto-Coy, I., & Thakur, D. (2017). IT Governance in e-Government Implementations in the Caribbean: Key Characteristics and Mechanisms. 201–227. https://doi.org/10.1007/978-3-319-58978-7_9.
Berberoglu, A. (2018). Impact of Organizational Climate on Organizational Commitment and Perceived Organizational Performance: Empirical Evidence from Public Hospitals. BMC Health Services Research, 18(1), 1–9. https://doi.org/10.1186/s12913-018-3149-z.
Boudreau, C. (2020). Reuse of Open Data in Quebec: from Economic Development to Government Transparency. International Review of Administrative Sciences, pp. 1–15. https://doi.org/10.1177/0020852319884628.
Carter, L., & Ubacht, J. (2018). Panel: Blockchain Applications in Government. ACM International Conference Proceeding Series, May. https://doi.org/10.1145/3209281.3209329.
Cedric Bizimana, S. (2020). E-Government Readiness Assessment for Government institutions in Burundi. International Journal of European Studies, 4(1), 1. https://doi.org/10.11648/j.ijes.20200401.11.
Chen, Y. C., & Kim, Y. (2019). Adoption of e-Government Services by Small Municipalities. International Journal of Organization Theory and Behavior, 22(2), 174–190. https://doi.org/10.1108/IJOTB-07-2018-0083.
Diesch, R., Pfaff, M., & Krcmar, H. (2020). A Comprehensive Model of Information Security Factors for Decision-Makers. Computers and Security, 92. https://doi.org/10.1016/j.cose.2020.101747.
Era, I., Heydarabadi, S., & Eradatifam, M. (2018). The Impact of Two Information Technology Resources on Organizational Agility and Competitive Advantage by the Moderating Role of Innovation Capacity. 3rd International Conference On Opportunities & Challenges in Management, Economics & Accounting, November, 0–12.
Gherasim, Z., & Ionescu, L. (2019). The Financial Accountability of e-Government: The Information Transparency of Decision-making Processes in Public Organizations. Annals of Spiru Haret University. Economic Series, 19(3), 23–32. https://doi.org/10.26458/1937.
Hadi, A., Handajani, L., & Ardana, I. N. N. (2018). Financial Disclosure Based on Web-ICT Determinants: Its Implications for Local Government Financial Performance in Indonesia. International Research Journal of Management, IT & Social Sciences, 5(1), 72–85.
Hou, H. (2017). The Application of Blockchain Technology in E-Government in China. 2017 26th International Conference on Computer Communication and Networks (ICCCN), pp. 1–4. https://doi.org/10.1109/ICCCN.2017.8038519.
Janita, M. S., & Miranda, F. J. (2018). Quality in e-Government Services: A Proposal of Dimensions from the Perspective of Public Sector Employees. Telematics and Informatics, 35(2), 457–469. https://doi.org/10.1016/j.tele.2018.01.004.
Joshi, P. R., & Islam, S. (2018). E-Government Maturity Model for Sustainable e-Government Services from the Perspective of Developing Countries. Sustainability (Switzerland), 10(6). https://doi.org/10.3390/su10061882.
Karriker, J. H., & Hartman, N. S. (2019). The Harder they Must Fall?: Leadership Self-Efficacy as Hindrance to Millennials' Leadership Development. International Leadership Journal, 11(1), 55–77.
Ma, D., Zhou, J., & Zuo, M. (2020). Inter-Agency Information Sharing for Chinese e-Government Development: a Comparison between Vertical and Horizontal Dimensions. Information Technology for Development, 0(0), 1–22. https://doi.org/10.1080/02681102.2020.1801566.
Mahmood, M., Weerakkody, V., & Chen, W. (2020). The Role of Information and Communications Technology in the Transformation of Government and Citizen Trust. International Review of Administrative Sciences, 86(4), 708–728. https://doi.org/10.1177/0020852318816798.
Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing e-Government from Local Government Perspectives. State and Local Government Review, 50(1), 56–66. https://doi.org/10.1177/0160323x18763964.
Mawela, T., Ochara, N. M., & Twinomurinzi, H. (2017). E-Government Implementation: A Reflection on South African municipalities. South African Computer Journal, 29(1), 147–171. https://doi.org/10.18489/sacj.v29i1.444.
Mikryukov, V. O., Melkov, S. A., Sushanskiy, A. S., Kholikov, I. V., & Gruver, N. V. (2020). About the Impact of the Concept of e-Government on Modern Education in Russia. SHS Web of Conferences, 79, 01007. https://doi.org/10.1051/shsconf/20207901007.
Niknezhad, M., Shokouhyar, S., & Minouei, M. (2020). Localization of Blockchain and e-Currency Model for e-Government Services. Journal of Information Systems and Telecommunication, 8(31), 157–166. https://doi.org/10.29252/jist.8.31.157.
Pedersen, K. (2018). E-Government Transformations: Challenges and Strategies. Transforming Government: People, Process and Policy, 12(1), 84–109. https://doi.org/10.1108/TG-06-2017-0028.
Perez-Arellano, L. A., Blanco-Mesa, F., Leon-Castro, E., & Alfaro-Garcia, V. (2021). Bonferroni Prioritized Aggregation Operators Applied to Government Transparency. Mathematics, 9(1), 1–19. https://doi.org/10.3390/math9010024.
Perkov, J., Panjkota, A., & Mikulandra Volić, I. (2017). Indicators and Metrics for e-Government Maturity Model in Croatia. Poslovna Izvrsnost - Business Excellence, 11(2), 85–105. https://doi.org/10.22598/pi-be/2017.11.2.85.
Putra, D. A. D., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical Steps for e-Government Development. International Journal of Pure and Applied Mathematics, 119(15), 2251–2258.
Queiroz, M., Tallon, P. P., Sharma, R., & Coltman, T. (2018). The Role of IT Application Orchestration Capability in Improving Agility and Performance. Journal of Strategic Information Systems, 27(1), 4–21. https://doi.org/10.1016/j.jsis.2017.10.002.
Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational Commitment, Job Satisfaction and their Possible Influences on Intent to Turnover. Revista de Gestão, 25(1), 84–101. https://doi.org/10.1108/rege-12-2017-008.
Reddy, I. R. S., & Murali, G. (2018). A Novel Triple Des to Enhance e-Governance Security. 2017 International Conference on Energy, Communication, Data Analytics and Soft Computing, ICECDS 2017, August 2443–2446. https://doi.org/10.1109/ICECDS.2017.8389889.
Sabani, A., Deng, H., & Thai, V. (2019). Evaluating the Development of e-Government in Indonesia. ACM International Conference Proceeding Series, 254–258. https://doi.org/10.1145/3305160.3305191.
Safa, N. S., Maple, C., Furnell, S., Azad, M. A., Perera, C., Dabbagh, M., Kingdom, U., Centre, C. S., Kingdom, U., Kingdom, U., Kingdom, U., Science, C., Kingdom, U., & Systems, I. (2019). Deterrence and Prevention-Based Model to Mitigate Information Security Insider Threats in Organisations. Future Generation Computer Systems, 97, 587–597.
Sangki, J. (2018). Vision of Future e-Government via New e-Government Maturity Model: Based on Korea's e-Government Practices. Telecommunications Policy, 42(10), 860–871. https://doi.org/10.1016/j.telpol.2017.12.002.
Sarstedt, M., Hair, J. F., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003.
Song, H. H. (2020). Testing and Evaluation System for Cloud Computing Information Security Products. Procedia Computer Science, 166, 84–87. https://doi.org/10.1016/j.procs.2020.02.023.
Steinbart, P. J., Raschke, R. L., Gal, G., & Dilla, W. N. (2018). The Influence of a Good Relationship Between the Internal Audit and Information Security Functions on Information Security Outcomes. Accounting, Organizations and Society, 71, 15–29. https://doi.org/10.1016/j.aos.2018.04.005.
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information Technology and the Search for Organizational Agility: A Systematic Review with Future Research Possibilities. The Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002.
Trường, P. V. (2020). Current Situation of Developing Leadership Capacity in Applying Information Technology in Teaching at Ethnic Minorities Boarding Lower Secondary Schools in the Central Highlands Region in the Current Period. Tạp Chí Nghiên Cứu Dân Tộc, 9(4), 61–69. https://doi.org/10.25073/0866-773x/497.
Von, A. (2019). Influence of Informatization on Working Activites in the Information Technology Business - an Approach for an Analysis Framework of Labor Capacity Influence of Informatization on Working Activites in the Information Technology Business–an Approach for A. https://doi.org/10.34669/wi.cp/2.29.
Wang, J., Abdullah, A. S., Ma, Z., Fu, H., Huang, K., Yu, H., Wang, J., Cai, L., He, H., Xiao, J., Quintiliani, L., Friedman, R. H., & Yang, L. (2017). Building Capacity for Information and Communication Technology use in Global Health Research and Training in China: A Qualitative Study Among Chinese Health Sciences Faculty Members. Health Research Policy and Systems, 15(1). https://doi.org/10.1186/s12961-017-0222-8.
Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A Case Analysis of e-Government Service Delivery Through a Service Chain Dimension. International Journal of Information Management, 47, 233–238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001.
Wombacher, J. C., & Felfe, J. (2017). Dual Commitment in the Organization: Effects of the Interplay of Team and Organizational Commitment on Employee Citizenship Behavior, Efficacy Beliefs, and Turnover Intentions. Journal of Vocational Behavior, 102(May), 1–14. https://doi.org/10.1016/j.jvb.2017.05.004.
Xu, B., Costa-Climent, R., Wang, Y., & Xiao, Y. (2020). Financial Support for Micro and Small Enterprises: Economic Benefit or Social Responsibility? Journal of Business Research, 115(November 2019), 266–271. https://doi.org/10.1016/j.jbusres.2020.01.071.
Published
2023-09-30
How to Cite
KURNIAWAN, Cahyadi; PRIBADI, Ulung; IQBAL, Muhammad.
The Role of e-Governance in Improving Local Governments Performance (Case Study: Sumbawa Regency).
Jurnal Ilmiah Peuradeun, [S.l.], v. 11, n. 3, p. 1139-1154, sep. 2023.
ISSN 2443-2067.
Available at: <http://www.journal.scadindependent.org/index.php/jipeuradeun/article/view/795>. Date accessed: 17 may 2024.
doi: https://doi.org/10.26811/peuradeun.v11i3.795.
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Articles
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