Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities
DOI:
https://doi.org/10.26811/peuradeun.v14i3.2655Keywords:
Student Satisfaction, Academic Service Quality, Administrative Management, Academic Facilities, Islamic Higher EducationAbstract
Student satisfaction is a critical indicator of higher education quality, reflecting students’ evaluations of academic experiences, institutional services, and learning environments. However, empirical evidence remains limited regarding the relative contributions of distinct institutional quality dimensions within Indonesian Islamic higher education. This study examines the relative predictive contribution of academic facilities quality, academic service quality, and administrative management effectiveness to student satisfaction across six Indonesian state Islamic universities. Employing a quantitative cross-sectional survey design with convenience sampling, data were collected via a structured online questionnaire administered to 699 undergraduate students and analyzed using multiple linear regression. The findings indicate that all three dimensions significantly contribute to student satisfaction, with academic service quality demonstrating the strongest relative effect, followed by administrative management effectiveness and academic facilities quality. These results suggest that student satisfaction is shaped by interconnected academic, administrative, and learning-environment experiences rather than an isolated institutional factor. Consequently, this study offers comparative empirical insights into institutional quality dynamics in Indonesian Islamic higher education and provides practical implications for designing integrated university quality enhancement strategies.
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